Return or Refund Policy

Thank you for visiting and shopping on our website. Below you can see our terms and conditions that constitute our Exchange and Refund policy.


All the items can be exchanged during 14 days after purchase, weather they were bought online or from stores. If an item was purchased from store it should be exchanged in the store from which it was boughtAll the products, purchased online, can be exchanged only in TI'ME store located on the North Avenue 5


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. You will need to have the item's receipt. Items can be returned only at our North Avenue 5, Yerevan, Armenia store.


 If the refundable item corresponds to all the points mentioned above If your item ends up being eligible for a refund your money will be refunded to you via the same payment method which you used to pay for the product. If the refunded is applied to your credit card, you will receive the credit within a certain amount of days, depending on your card issuer's policies.

    Order cancellation

The order can be canceled before its delivery. If the delivery of the order is on its way, it cannot be canceled. 

    Customized orders

Customers will have the option to customize their orders by ordering an engraving to be made on the item. That kind of items are not eligible for refund.

   Non-refundable items

  • All kind of earrings on our website/in stores are not eligible for a refund. 
  • PANDORA jewelries are not eligible for refund as well.


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